Shipping policy

1. Order Processing Time:
Orders within Cairo & Alex are typically processed within 3-4 business days and other governorates 3-5 days after payment    confirmation, excluding weekends and public holidays.

2. Shipping Rates:
Shipping rates for orders are calculated based on the destination. Customers can view shipping costs during the checkout process before finalizing their order.

3. Shipping Destinations:
We ship to locations across Egypt. Remote areas might have limited delivery options or longer transit times.

4. Estimated Delivery Time:
Delivery times are based on your location. Estimated delivery times will be provided during the checkout process. Please note that unexpected delays may occur due to factors beyond our control.

5. Order Delays or Issues:
In case of any delays or issues with your order, we are committed to communicating promptly and resolving the matter efficiently. Contact our customer service team for assistance.

6. Shipping Address:
Customers are responsible for providing accurate shipping information. Please ensure the correctness of your shipping address at checkout. We cannot be held responsible for orders shipped to incorrect addresses provided by the customer.

7. Lost or Stolen Packages:
We are not liable for lost or stolen packages after they have been confirmed as delivered. If you encounter any issues, don't hesitate to get in touch with us, and we will assist in resolving the matter with the carrier.

8. Returns Due to Incorrect Address:
If a package is returned due to an incorrect address provided by the customer, the customer will be responsible for any additional shipping charges to resend the package.

9. Changes to Shipping Policy:
We reserve the right to modify or update our shipping policy at any time. Any changes will be effective immediately upon posting on our website.